Responsibility for support, problem solving and training for the customers in the day-to-day
operation of the system.
Job Summary
- Initial, courteous & professional response to customer inquiries, complains & technical
issues - via phone and email..
Identify and troubleshoot technical issues - Provide accurate product information and assistance to customers
Concern for the complete satisfaction of system users
Document customer interactions and maintain customer information in the database
Collaborate with other teams to resolve issues and improve customer satisfaction
Qualifications
- Academic degree (or towards the end of the degree) in industrial engineering & management,
accounting, finance, information systems or computer science - Curiosity and determination to independently investigate and solve technological challenges
- Ability to make decisions effectively
- Consultation with the team of colleagues in the company when necessary
- Identifying topics for improvement in customer support and bringing them to the attention of
company managers - Dedication, professionalism and enjoyment of building relationships and providing service to a
wide variety of clients - 1-2 + years of experience in a support center for computer systems - an advantage
- Good knowledge of core organizational systems (ERP, CRM) and the worlds of production,
inventory and e-commerce - Previous familiarity with financial systems and accounting rules - an advantage
- Languages: Hebrew and English – writing and speaking at a high level
French as an additional language - an advantage
You can combine work from the company headquarters and home.
Job scope: 60%-100%
